Frequently Asked Questions

Wondering what to expect at your next dental appointment? We’ve got answers.

Frequently Asked Quesitons

It is our preference to bill our patients directly for the services that we perform. However, if you require assignment of your benefits, we will be pleased to accept your insurance. We do require that a copy of photo identification and a credit card number be left on file for any portion of the assessed fee that is left unpaid by your insurance. We will not hold insurance balances for longer than 60 days from when fees were incurred. All fees for services provided are the responsibility of the patient, regardless of insurance coverage. For further information, please ask our receptionist team.

Yes, Lewis Estates Dental Centre has our patients seeking dental financing through HealthSmart, a Canadian Health Care funding company.

Yes. Children do feel pain, and their cavities advance to cause significant pain and illness in less time than for an adult. Sometimes parents will think that because baby teeth will fall out, they do not need be fixed. This is not true.

Yes, if you are looking to have your tooth prepared for a crown, and have your custom made crown cemented on the same day, we are able to help you. However, there are instances where Dr. Bains will recommend that custom crowns be fabricated by one of our favoured Edmonton laboratories. This is a decision undertaken on a case by case basis. If you are wondering about this, please speak to Dr. Bains.

Yes. In most cases, we will need to rule out sleep apnea as a factor in snoring, so a referral to a medical specialist may be necessary. Also, for patients who grind their teeth but do not snore, we can fit you with a traditional nightguard.

Yes. Regular cleanings prevent breakdown of your tissues that are supporting your teeth. It is not always possible to fully clean our teeth at home by brushing and flossing. For this reason, it is necessary to have the added insurance of having your dental team help you keep your teeth and gums healthy.

Yes. We offer emergency treatment during business hours. You do not need to be an existing patient to receive emergency treatment.

Benefit Plans

Your benefit plan may not cover all the fees assessed by our office for several reasons, such as:

  • The insurance company follows their own fee schedule
  • A deductible is required
  • An annual limit may be reached
  • The service provided is not a benefit or it is limited under your plan
Lewis Estates Dental Clinic waiting room with chairs and sofa

We will always diagnose and recommend treatment based on your individual needs, not on the assumption that your insurance carrier will reimburse any or all of the fees involved.

To avoid any insurance “surprises”, it is important that you become familiar with the basic details of your dental plan. Privacy legislation does not allow us, as a third party, to have access to these details. We ask that you also update us should your employment or plan details change.

As a courtesy to you, we will process your claim forms to the insurance carrier.

Your dental plan is a form of subsidy provided by your employer. You can expect the carrier (insurance company) to reimburse you a portion of our fee. That portion is determined according to the contract between your employer and the insurance company. We are an independent professional office providing dental services, a third-party, and not part of this contract. Therefore, all fees for services provided are the responsibility of the patient, regardless of insurance coverage.